Once your device is tested, we may send you a revised offer, which could be higher or lower than the original price quoted.
Our technicians will fully assess your device and grade the condition of your device to either 'Good', 'Pretty Good', 'Average' or 'Damaged' against what you selected when you completed the trade-in.
As long as your device matches the description you provided, you’ll receive the price we quoted. If our technicians find any differences, we’ll send you a revised offer. You’re free to accept or decline the new price.
No cracks, chips, bends or dents on the device whatsoever. No visible scratches to the screen, rear housing and bezels. It powers on and functions as new.
It may have tiny imperfections invisible to the naked eye (even if it's been kept in a case with a screen protector). No cracks or bends. It powers on and functions as new.
Visible signs of wear and tear, such as small scratches. No cracks, bends or chips. It powers on and functions as new.
Either heavy wear and tear, or one or more faults in functionality such as Camera, Wi-Fi, Bluetooth, Buttons, Touch ID, Face ID, Speakers, etc. Device must still power on (we can't accept a device with no power/display)
If your battery health is below 80%, we can still pay you the working price, but may need to deduct a small value to replace the battery.
UPDATED SEPTEMBER 2026
Call Customer Service
Tel: 033 3049 2847
Mon-Fri 9am-5pm
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