If more than 2 devices are found within 1 package, Royal Mail will Destroy the contents of the package, and will not provide any recourse / claim value for the package. More information can be found here:
Royal Mail prohibited and restricted items personal customer guidelines
If you believe the value of your device is over £750, you must send your device via Royal Mail Special Delivery. If the value of the device exceeds £750 and is sent in via our free QR code, and is damaged / lost in transit, Royal Mail will not provide any claim value as the device value breaches their Ts&Cs
Use high-quality corrugated cardboard boxes.
They can be single-, double- or triple-walled. We recommend double- or triple-walled for fragile or heavy (10kg+) items
Make sure packages are clearly labelled.
Make sure your box has enough surface area free to be labelled
Choose the correct size package.
Use jiffy bags for small items
Secure your package contents.
Wrap items individually and use void filler like foam peanuts and bubble wrap to keep your items from moving around in transit
Avoid damage from transit.
When sending a few items in one parcel, use dividers, and place items in the middle of the box with a 5cm distance from walls and corners
UPDATED JULY 2025
Call Customer Service
Tel: 033 3049 2847
Mon-Fri 9am-5pm
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